Painter's Palate Festival
Effective Date: March 2026 | Last Updated: March 2026 Operated by Palate Events Ltd., Campbell River, BC

1. Introduction
Palate Events Ltd. ("Palate," "we," "us," or "our") operates the Painter's Palate Festival and this website at painterspalate.ca. We are committed to protecting the personal information of everyone who interacts with us — including ticket buyers, vendors, volunteers, sponsors, and website visitors.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding that information. We comply with the Personal Information Protection Act (PIPA, BC) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
By using this website or purchasing tickets or services from us, you consent to the practices described in this Policy.

2. What Personal Information We Collect
We collect personal information only for clear and reasonable purposes. Depending on how you interact with us, this may include:
From ticket buyers and event attendees:
Name and contact information (email address, phone number)
Billing address and payment information (processed securely through our payment provider — we do not store full card details)
Ticket type, purchase history, and order confirmation details
Age verification information where required for licensed event access
From vendors, sponsors, and partners:
Business name, contact name, email, phone number, and mailing address
Business registration details where required
Bank or payment information for invoicing and remittance purposes
From volunteers:
Name, email, phone number, and availability
Any relevant skills or experience you choose to provide
From newsletter subscribers:
Email address and name (where provided)
From website visitors:
Browsing behaviour, pages visited, and time on site (collected via cookies and analytics tools — see Section 7)
IP address and general location data
We do not knowingly collect personal information from individuals under the age of 13. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

3. Why We Collect Personal Information
We collect and use personal information for the following purposes:
To process ticket purchases and fulfill orders — including sending confirmation emails, receipts, and event updates
To manage vendor, volunteer, and sponsor registrations — including onboarding, communications, and payment processing
To send event-related updates — including schedule changes, programming announcements, and important notices related to your registration or purchase
To send our newsletter — if you have subscribed or opted in at checkout (you may unsubscribe at any time)
To operate and improve our website — including understanding how visitors use the site and resolving technical issues
To comply with legal obligations — including BC liquor licensing requirements, financial record-keeping, and law enforcement requests where required
To respond to your inquiries — when you contact us via our website contact form or email
We will not use your personal information for purposes other than those listed here without your consent, or as otherwise permitted by law.

4. How We Share Personal Information
We do not sell your personal information. We may share it in limited circumstances:
With service providers: We work with trusted third-party providers to operate our ticketing platform, process payments, send email communications, and host our website. These providers are contractually required to protect your information and use it only for the services they provide to us.
With event partners: Where necessary for event operations, limited information (such as vendor contact details or attendee counts) may be shared with our named event partners — including Painter's Lodge, the North Island Craft Beer Festival (NICBF), and the Campbell River Arts Council (CRARTS). These parties do not receive your payment information and are not authorized to use your information for their own marketing purposes without your separate consent.
With government and regulatory bodies: We may disclose information if required by law, court order, or a regulatory body such as the BC Liquor Control and Licensing Branch.
In a business transition: If Palate Events Ltd. is acquired, merged, or transfers its operations, personal information held by us may be transferred as part of that transaction, subject to the same privacy protections.
We do not share your personal information with advertisers or unrelated third parties for their own marketing purposes.

5. Payment Information
All payment transactions on this website are processed by a third-party payment processor. We do not store your full credit card number, CVV, or banking credentials on our servers. Please review the privacy policy of our payment processor for information on how they handle your financial data.

6. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These measures include secure data transmission (SSL/HTTPS), access controls, and working only with reputable service providers.
No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site.
Types of cookies we may use:
Essential cookies — required for the website and shopping cart to function
Analytics cookies — help us understand traffic patterns and improve the site (this includes Google Analytics & Meta cookies)
Marketing/preference cookies — may be used to remember your preferences or support promotional activity
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including the ability to complete a purchase.
By continuing to use our website, you consent to our use of cookies as described here.

8. Email Communications & Newsletter
If you subscribe to our newsletter or opt in to marketing communications at checkout, we will send you occasional updates about the festival, programming announcements, and future events.
You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by emailing us at info@painterspalettefest.com. We will process your request promptly.
Even if you unsubscribe from marketing emails, we may still send you transactional messages directly related to a ticket purchase or registration you have made.

9. Retention of Personal Information
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. Ticket and transaction records are typically retained for a minimum of seven years for financial and legal compliance purposes. Newsletter subscriber data is retained until you unsubscribe. Volunteer and vendor records are retained for one event cycle following the relevant event year unless otherwise required.

10. Your Rights
Under BC's Personal Information Protection Act, you have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Withdraw consent to our use of your information (subject to legal or contractual limitations)
Request deletion of your information where we are not legally required to retain it
To exercise any of these rights, please contact us using the information in Section 12. We will respond within 30 days. In some cases, we may need to verify your identity before fulfilling a request.

11. Third-Party Links
Our website may contain links to third-party websites, including Painter's Lodge, ticketing platforms, and partner organizations. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

12. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:
Palate Events Ltd.
info@painterspalettefest.com
painterspalate.ca
We take privacy concerns seriously and will respond to all inquiries within 30 days.

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised Policy.